Refund policy

Return Policy

We offer a 14-day return policy, which means you have 15 days from the date of receipt to initiate a return.

To be eligible for a return, your item must be in the same condition as when you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@journey2asiafurniture.com 

You are responsible for all return shipping costs. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Approved refunds will be issued to the original method of payment used for the purchase.

For any questions or inquiries, please contact us: support@journey2asiafurniture.com

Damaged Items Policy

We take great care in packaging and shipping your order. However, if your item arrives damaged, we are here to help.

All damaged or defective items must be reported within 48 hours of delivery.
Please email us at support@journey2asiafurniture.com with the following:

• Order number
• Photos of the damaged item
• Photos of the packaging (including the shipping label)
• A brief description of the issue

This allows us to file a claim with our shipping partners and resolve your issue promptly.

To ensure eligibility for a refund, please do not assemble or attempt to repair any damaged items. Once an item has been assembled, we may be unable to process a claim.

Refund Policy

Depending on the extent of the damage, we will either do a full or partial refund, based on the condition of the item. 

For items damaged in transit:

• Please notify us within 48 hours of delivery and provide clear photographs of the damage, including the packaging.
• Please keep all original packaging materials until your claim has been fully reviewed and resolved. The shipping carrier may require the item and packaging for inspection.
• Depending on the extent of the damage, we may offer a repair, partial refund, replacement, or full refund, based on the condition of the item and the circumstances of the damage.
• If the item needs to be returned, J2A will arrange and cover the reasonable cost of return shipping or pickup.
• Please do not ship the item back without receiving return instructions from J2A.

Once the returned item has been received and inspected, we will notify you whether the refund has been approved and the amount of the refund.

Approved refunds are:

• Issued to the original method of payment
• Processed within 5–10 business days after inspection and approval

Non-Returnable Items

Custom-made, made-to-order, and final-sale items are not eligible for refunds unless they arrive damaged.